Payroll Operations Supervisor

Distro
United States
Workplace: OnsiteFull timeUSD 20 - 28 hourlyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Problem-solving"]

Oversee payroll operations for a portfolio of clients, serving as the primary point of contact and ensuring seamless service delivery aligned with department SOPs. Coordinate client user setup and training for web-based payroll and reporting tools, lead escalated client meetings, and drive retention actions for at-risk accounts. Manage payroll processing accuracy, resolve payroll and payroll-tax issues, coach and monitor payroll associates, and implement improvements based on observed gaps and performance.

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FursaFursa
Distro
Distro
5 days ago

Payroll Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee payroll operations for a portfolio of clients, serving as the primary point of contact and ensuring seamless service delivery aligned with department SOPs. Coordinate client user setup and training for web-based payroll and reporting tools, lead escalated client meetings, and drive retention actions for at-risk accounts. Manage payroll processing accuracy, resolve payroll and payroll-tax issues, coach and monitor payroll associates, and implement improvements based on observed gaps and performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the primary point of contact for an assigned group of clients, coordinating user setup and training for web-based payroll and reporting platforms.
  • •Facilitate retention strategies by proactively intervening for at-risk clients, collaborating with internal teams and business consultants.
  • •Ensure timely and accurate payroll processing by reviewing payrolls, resolving errors and voids, and monitoring Payroll Specialists’ data entry accuracy.
  • •Manage and escalate payroll tax notices and support required state and federal reporting; provide guidance on payroll tax questions and registration.
  • •Coach and support team performance by scheduling POD huddles, providing feedback on training needs, and partnering with the Manager to implement changes.

Pay and Benefits

Salary: USD 20 - 28 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapLegal Insurance

Key Requirements

  • •2+ years of PEO, ASO, HCM experience with multistate payroll experience (or equivalent combination of experience, skills, and education).
  • •Ability to act as a primary client contact, build strong relationships, and provide clear client communications.
  • •Knowledge to support payroll and tax-related processes, including state and federal reporting and resolving payroll tax notices.
  • •Experience ensuring timely, accurate payroll processing and resolving payroll errors, voids, and issues.
  • •Proficiency with Microsoft Office tools (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:PEOASOHCMMultistate payroll
Education:High School
Skills:CommunicationInterpersonal skillsTime managementAttention to detailProblem-solving
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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