Customer Solutions Third Party Specialist

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Organizational skills","Attention to detail","Ability to work independently"]

Serve as primary support for the Consumer Solutions department in a fast-paced call center by onboarding third-party vendors, managing ongoing vendor relationships, and monitoring performance using reporting, scorecards, and KPI alignment to contracts and bank requirements. Handle inbound calls and resolve customer and vendor complaints tied to compliance (including FDCPA, UDAAP, and Fair Lending) while coordinating with Compliance and Legal Partners. Ensure internal and vendor compliance with regulatory and risk expectations.

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FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Customer Solutions Third Party Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as primary support for the Consumer Solutions department in a fast-paced call center by onboarding third-party vendors, managing ongoing vendor relationships, and monitoring performance using reporting, scorecards, and KPI alignment to contracts and bank requirements. Handle inbound calls and resolve customer and vendor complaints tied to compliance (including FDCPA, UDAAP, and Fair Lending) while coordinating with Compliance and Legal Partners. Ensure internal and vendor compliance with regulatory and risk expectations.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage daily third-party vendor workload, including account assignments/recalls, preparation of affidavits, settlement processing, system updates, and vendor emails.
  • •Maintain vendor scorecards and ensure KPI alignment with vendor contracts, lines of business, and bank requirements.
  • •Handle inbound customer calls related to charged-off accounts and third-party vendor issues.
  • •Resolve customer and vendor complaints related to regulatory compliance, including FDCPA, UDAAP, and Fair Lending, in coordination with Compliance and Legal partners.
  • •Conduct ongoing performance reviews with vendors to discuss performance, regulatory changes, compliance concerns, and service expectations while ensuring internal and vendor compliance.

Key Requirements

  • •High school diploma required; college degree preferred.
  • •At least 1 year of experience in collections, legal matters, or vendor management.
  • •Advanced knowledge of FDCPA and industry regulatory requirements and law.
  • •Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •Excellent oral and written communication plus strong customer service and organizational skills.
Experience:1+ yearsCollectionsVendor managementConsumer lendingCall center
Education:High School
Skills:Customer serviceCommunicationOrganizational skillsAttention to detailAbility to work independently
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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