Customer Success Specialist (UK)

Grubtech
United Kingdom
Workplace: HybridOthersFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Interpersonal skills","Stakeholder management","Proactivity","Autonomous work"]

Own the customer journey for Grubtech’s UK customers by leading onboarding and serving as the primary point of contact during implementation. Build long-term relationships, monitor customer performance and platform engagement, and proactively address issues. Act as a subject matter expert to resolve questions and guide customers through operational challenges, while gathering feedback and partnering with product and engineering to improve the roadmap.

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FursaFursa
Grubtech
Grubtech
1 month ago

Customer Success Specialist (UK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the customer journey for Grubtech’s UK customers by leading onboarding and serving as the primary point of contact during implementation. Build long-term relationships, monitor customer performance and platform engagement, and proactively address issues. Act as a subject matter expert to resolve questions and guide customers through operational challenges, while gathering feedback and partnering with product and engineering to improve the roadmap.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Others
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Lead new customer onboarding as the primary point of contact during implementation to ensure a seamless transition.
  • •Build and nurture relationships with clients by understanding business needs and driving success with the platform.
  • •Monitor customer performance and platform engagement to identify optimization opportunities and mitigate potential issues.
  • •Resolve customer queries as a subject matter expert and guide clients through operational challenges.
  • •Collect actionable feedback and collaborate with product and engineering teams to shape the software roadmap.

Key Requirements

  • •Fluent or native-level English proficiency (mandatory).
  • •1+ years of experience in onboarding, customer success, or a closely related role, preferably in SaaS FoodTech.
  • •Exceptional communication and interpersonal skills to engage stakeholders at all levels.
  • •Proactive, autonomous working style with strong workload management.
  • •Desirable: working knowledge of UK Point of Sale (POS) systems and food delivery networks, including menu mapping and end-to-end order flow.
Experience:1+ yearsSaaSFoodTech
Skills:CommunicationInterpersonal skillsStakeholder managementProactivityAutonomous work
Languages:English
Tech Stack:Point of Sale (POS)Menu mappingOrder flowFood delivery networksAnalytics

Company Brief

Grubtech
Grubtech provides a unified commerce SaaS platform (gOnline) that integrates orders, POS, delivery, logistics and analytics for restaurants, cloud kitchens and quick-commerce merchants to streamline operations and scale across markets.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor