ByteDance

6 days ago

Customer Success Manager - BytePlus (GenAI & SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Own technical customer relationships for key enterprise accounts in BytePlus post-sales, ensuring solutions map to customer business objectives. Provide hands-on technical guidance, share product application best practices, and lead delivery for cloud migration, deployment, and expansion projects. Serve as the escalation liaison for technical issues and maintain satisfaction through proactive problem-solving, while building thought leadership across Cloud, AI, and ML.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical point of contact for key enterprise accounts, building long-term relationships to align solutions with business objectives.
•Provide expert technical guidance during the post-sales phase and share product application best practices.
•Own and lead project delivery for cloud migration, deployment, and expansion projects, ensuring on-time completion and continuous support.
•Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs to maintain satisfaction.
•Contribute to technical documentation and internal best practices, and publish industry insight content across Cloud, AI, and ML.

Key Requirements

•Bachelor’s degree or above with 3+ years in technical customer-facing roles (e.g., Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager).
•Deep expertise in cloud or AI product suites from major global cloud providers (AWS, Azure, GCP).
•Collaborate effectively as a team player, setting clear goals and driving successful delivery.
•Prior success collaborating with digital-native businesses, ISVs, and systems integrators in e-commerce, media, gaming, or education.
•Proven track record managing large-scale migration and deployment projects in enterprise software or cloud ecosystems.

Experience:3+ yearsEnterprise softwareCloudAI/MLSaaSE-commerceMediaGamingEducation

Education:Bachelor's

Skills:Stakeholder managementTechnical guidanceProject deliveryEscalation managementCollaboration

Tech Stack:CloudAIMLAWSAzureGCP

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

6 days ago

Customer Success Manager - BytePlus (GenAI & SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary technical point of contact for key enterprise accounts, building long-term relationships to align solutions with business objectives.
•Provide expert technical guidance during the post-sales phase and share product application best practices.
•Own and lead project delivery for cloud migration, deployment, and expansion projects, ensuring on-time completion and continuous support.
•Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs to maintain satisfaction.
•Contribute to technical documentation and internal best practices, and publish industry insight content across Cloud, AI, and ML.

Key Requirements

•Bachelor’s degree or above with 3+ years in technical customer-facing roles (e.g., Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager).
•Deep expertise in cloud or AI product suites from major global cloud providers (AWS, Azure, GCP).
•Collaborate effectively as a team player, setting clear goals and driving successful delivery.
•Prior success collaborating with digital-native businesses, ISVs, and systems integrators in e-commerce, media, gaming, or education.
•Proven track record managing large-scale migration and deployment projects in enterprise software or cloud ecosystems.

Experience:3+ yearsEnterprise softwareCloudAI/MLSaaSE-commerceMediaGamingEducation

Education:Bachelor's

Skills:Stakeholder managementTechnical guidanceProject deliveryEscalation managementCollaboration

Tech Stack:CloudAIMLAWSAzureGCP

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn