Online Leads - Taguig

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Customer Service Consultant role handling inbound calls to provide exceptional service, answering inquiries about products/services, processing payments, and managing general account maintenance. Responsibilities include up-selling and multi-app CRM usage, with a focus on clear communication and high-volume support within a Philippines-based team.

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FursaFursa
Sutherland
Sutherland
1 year ago

Online Leads - Taguig

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Customer Service Consultant role handling inbound calls to provide exceptional service, answering inquiries about products/services, processing payments, and managing general account maintenance. Responsibilities include up-selling and multi-app CRM usage, with a focus on clear communication and high-volume support within a Philippines-based team.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact for inbound calls and provide exceptional customer service to consumers
  • •Answer inquiries about products and services and perform general account maintenance
  • •Process payments as needed and assist with basic account tasks
  • •Upsell customers to new products or services where encouraged
  • •Collaborate with CRM systems and multiple applications to manage customer interactions

Key Requirements

  • •High school diploma or GED
  • •Excellent verbal and written communication; proficient reading skills
  • •Experience with CRM applications
  • •Basic PC keyboarding and Microsoft Office (Outlook, Word, Excel)
  • •Prior customer service experience preferred
Experience:Customer serviceTelecommunications
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRMOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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