Owner.com

6 days ago

Customer Success Manager - Strategic (US/Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of ~100 strategic restaurant brands across onboarding, renewal, and growth. Serve as a trusted business consultant by translating platform and performance data into actionable recommendations for online ordering, marketing, SEO, and guest engagement. Drive retention by identifying churn signals early and leading save conversations with data and empathy. Run recurring business reviews, help mature the Strategic CSM playbooks, and partner with Sales, Partnerships, Launch, Marketing, SEO, and Product.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a named portfolio of ~100 parent restaurant brands from onboarding through renewal and beyond
•Translate platform data into plain-language recommendations for online ordering performance, marketing campaigns, SEO, and guest engagement
•Proactively identify churn signals, intervene early, and lead save conversations using data and empathy
•Prepare and deliver recurring performance reviews tied to business goals like more orders, repeat guests, and revenue through owned channels
•Partner cross-functionally with Sales, Partnerships, Launch, Marketing, SEO, and Product; propose improvements to playbooks and engagement models

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•3+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS with retention metrics accountability
•Experience managing multi-location or high-value accounts and navigating complexity across locations and stakeholders
•A consultative, data-informed approach—pull reports, interpret the story in the numbers, and translate it into recommendations
•Ability to handle hard conversations with grace, including cancellation calls, retention negotiations, and de-escalations
•Strong prioritization instincts to manage ~100 accounts and segment by risk and opportunity

Experience:B2B SaaSB2B2C SaaS

Skills:ConsultativeData-informedCommunicationPrioritizationConflict management

Tech Stack:SalesforceNotionSlackSalesLoftSigma

Company Brief

Owner.com

Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Owner.com

6 days ago

Customer Success Manager - Strategic (US/Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a named portfolio of ~100 parent restaurant brands from onboarding through renewal and beyond
•Translate platform data into plain-language recommendations for online ordering performance, marketing campaigns, SEO, and guest engagement
•Proactively identify churn signals, intervene early, and lead save conversations using data and empathy
•Prepare and deliver recurring performance reviews tied to business goals like more orders, repeat guests, and revenue through owned channels
•Partner cross-functionally with Sales, Partnerships, Launch, Marketing, SEO, and Product; propose improvements to playbooks and engagement models

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•3+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS with retention metrics accountability
•Experience managing multi-location or high-value accounts and navigating complexity across locations and stakeholders
•A consultative, data-informed approach—pull reports, interpret the story in the numbers, and translate it into recommendations
•Ability to handle hard conversations with grace, including cancellation calls, retention negotiations, and de-escalations
•Strong prioritization instincts to manage ~100 accounts and segment by risk and opportunity

Experience:B2B SaaSB2B2C SaaS

Skills:ConsultativeData-informedCommunicationPrioritizationConflict management

Tech Stack:SalesforceNotionSlackSalesLoftSigma

Company Brief

Owner.com

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn