Contact Center - Consulting Solutions Engineer

Zoom Video Communications
Mississippi
Workplace: RemoteFull timeUSD 146,000 - 319,400 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-focused","Trusted advisor","Self-starter","Creative problem solving","Team-oriented"]

Design, implement, and optimize contact center solutions while acting as a trusted technical advisor through the pre-sales lifecycle. Translate business and technical requirements into solution designs, deliver product demonstrations, support RFP responses, and run workshops/proof of concepts. Partner with account teams and stakeholders to gather requirements, troubleshoot solution issues, optimize contact center technologies, and stay current on CCaaS market trends to influence strategy.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
20 hours ago

Contact Center - Consulting Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Design, implement, and optimize contact center solutions while acting as a trusted technical advisor through the pre-sales lifecycle. Translate business and technical requirements into solution designs, deliver product demonstrations, support RFP responses, and run workshops/proof of concepts. Partner with account teams and stakeholders to gather requirements, troubleshoot solution issues, optimize contact center technologies, and stay current on CCaaS market trends to influence strategy.
Location: Mississippi
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor for customers throughout the pre-sales lifecycle, translating technical and business requirements into solutions.
  • •Design and implement contact center solutions that meet business requirements and customer needs.
  • •Partner with account teams on pre-sales activities including discovery, product demonstrations, RFP responses, workshops, and proof of concepts.
  • •Collaborate with stakeholders to gather requirements and provide technical expertise for contact center projects.
  • •Optimize contact center technologies, troubleshoot technical issues, and stay current on industry trends and best practices.

Pay and Benefits

Salary: USD 146,000 - 319,400 annually

Key Requirements

  • •Bachelor's in Computer Science, Information Technology, or related field.
  • •5+ years of experience in customer-focused roles.
  • •Demonstrated ability to sell to a business buyer with sales engineering techniques.
  • •Proven industry experience in CCaaS and/or adjacent areas such as AI, Virtual Agents, Workforce Management, or Quality Management.
  • •Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow) and other third-party applications, with awareness of regulatory and customer security requirements.
Experience:CCaaSAIVirtual AgentsWorkforce ManagementQuality Management
Education:Bachelor's
Skills:Customer-focusedTrusted advisorSelf-starterCreative problem solvingTeam-oriented
Tech Stack:CCaaSAIVirtual AgentsWorkforce ManagementQuality ManagementSalesforceZendeskServiceNow

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn