Customer Operator

CarMax
Ontario
Workplace: OnsiteFull timeUSD 21.74 - 21.74 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathy","Active listening","Attention to detail","Multitasking"]

Provide first-class customer support for the Service Department by answering inbound service calls with empathy and professionalism. Assist Service Consultants and Customer Advisors, schedule and route service appointments, perform reminder and follow-up calls, and coordinate repairs and special-order parts. Maintain accurate repair order documentation, file records daily, and audit sublet invoices and loaner logs to support compliance. Follow CarMax EH&S requirements and keep the work area organized.

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FursaFursa
CarMax
CarMax
4 hours ago

Customer Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide first-class customer support for the Service Department by answering inbound service calls with empathy and professionalism. Assist Service Consultants and Customer Advisors, schedule and route service appointments, perform reminder and follow-up calls, and coordinate repairs and special-order parts. Maintain accurate repair order documentation, file records daily, and audit sublet invoices and loaner logs to support compliance. Follow CarMax EH&S requirements and keep the work area organized.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls and follow up when special-order parts arrive; contact customers with repair requests and maintain accurate records.
  • •Audit sublet invoices and monitor loaner logs for compliance with CarMax guidelines and EH&S requirements.

Pay and Benefits

Salary: USD 21.74 hourly
Perks:Paid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationEmpathyActive listeningAttention to detailMultitasking
Tech Stack:SpreadsheetsService systemsComputer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn