Strategic Program Manager, Support

Stripe
United States
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Critical thinking","Analytical skills","Written communication","Verbal communication","Stakeholder management"]

Drive strategic support initiatives that improve user experience and operational efficiency across Support and Product. Partner with Support leadership and cross-functional stakeholders to scope and execute large, wholly-owned projects, transition strategy into execution with objectives and operational plans, and keep delivery on track. Tackle ambiguous, high-priority workstreams (e.g., Support-Product operating model, priority user group end-to-end experience) while ensuring the team has the tools and resources to deliver exceptional support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
2 days ago

Strategic Program Manager, Support

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive strategic support initiatives that improve user experience and operational efficiency across Support and Product. Partner with Support leadership and cross-functional stakeholders to scope and execute large, wholly-owned projects, transition strategy into execution with objectives and operational plans, and keep delivery on track. Tackle ambiguous, high-priority workstreams (e.g., Support-Product operating model, priority user group end-to-end experience) while ensuring the team has the tools and resources to deliver exceptional support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Partner with Support leadership and cross-functional stakeholders to scope and execute wholly-owned large projects for the Support organization’s highest priorities.
  • •Translate strategy into execution by defining objectives, facilitating decisions, creating operational plans, and ensuring delivery against key metrics.
  • •Facilitate alignment, resolve ambiguity, and unblock dependencies across internal and cross-functional teams.
  • •Drive joint Support-Product strategy and operating model programs.
  • •Improve end-to-end experience for priority user groups (e.g., large platforms, AI startups, Enterprises) and support paid value delivery.

Key Requirements

  • •8+ years of experience in strategy and operations, consulting, and/or program management.
  • •Experience in highly cross-functional settings spanning strategy, analysis, and operations in a fast-paced environment.
  • •Strong program management skills delivering end-to-end execution that transformed operations and delivered measurable business impact.
  • •Robust critical thinking and analytical ability to derive strategic insights from data.
  • •Excellent written and verbal communication to articulate complex topics to leaders and peers across product, engineering, and sales.
Experience:8+ years
Skills:Critical thinkingAnalytical skillsWritten communicationVerbal communicationStakeholder management
Languages:English
Tech Stack:SQLLookerPower BITableauDashboardsProject trackersInternal documentation platforms

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor