Senior Manager, Retail Training & Field Operations

Samsung
Mississauga
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 5-7 yearsEducation: bachelorsSkills: ["Leadership","Communication","Presentation","Analytical thinking","Consensus building"]

Lead retail training and field operations for Samsung’s mobile division in Canada, crafting strategies for carrier and national retail partners to improve product knowledge, sales skills, and in-store performance. Manage a third-party field force agency, oversee ambassador and sales-assist programs, and ensure launch excellence with compelling training and demos. Use market intelligence and automation/AI tools to turn survey data into actionable insights, while managing vendor and training program budgets.

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FursaFursa
Samsung
Samsung
2 days ago

Senior Manager, Retail Training & Field Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead retail training and field operations for Samsung’s mobile division in Canada, crafting strategies for carrier and national retail partners to improve product knowledge, sales skills, and in-store performance. Manage a third-party field force agency, oversee ambassador and sales-assist programs, and ensure launch excellence with compelling training and demos. Use market intelligence and automation/AI tools to turn survey data into actionable insights, while managing vendor and training program budgets.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Sr. Manager level

Key Responsibilities

  • •Define, build, and execute a comprehensive training strategy for carrier and national retail partners to elevate product knowledge and sales skills.
  • •Develop and implement the annual field force strategy to drive improvements in in-store sales/market share and visual merchandising compliance.
  • •Lead creation of product launch training and demo experiences that empower retail sales associates.
  • •Manage a third-party field force agency by setting KPIs and performance targets for operational excellence and continuous improvement.
  • •Gather market intelligence and use automation tools to turn survey data into actionable business insights; manage the annual training and field program budget.

Pay and Benefits

Perks:Health InsuranceDentalRrspGym MembershipEmployee DiscountWell-being Days

Key Requirements

  • •Bachelor’s degree in business, marketing, or a related field.
  • •Experience managing retail teams and/or agency field force programs.
  • •Strong analytical skills to analyze data sets, identify trends, and translate metrics into action plans.
  • •Exceptional presentation and communication skills to influence and build consensus across organization levels.
  • •5–7 years in retail operations, field sales management, or corporate training, preferably in consumer electronics, telecommunications, or technology.
Experience:5-7 yearsConsumer electronicsTelecommunicationsTechnology
Education:Bachelor's
Skills:LeadershipCommunicationPresentationAnalytical thinkingConsensus building
Tech Stack:AIAutomationReportingSurvey data

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn