LexisNexis Risk Solutions

17 hours ago

Tech Customer Spt Analyst III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide 24/7 technical support for enterprise applications used by tier 1 financial institutions. Investigate production issues by analyzing logs, configuration, data feeds, and databases, and reproduce problems in realistic test environments. Debug distributed systems spanning APIs and messaging middleware, then collaborate with Product teams to file high-quality defects and improve releases. Join severity 1 incident troubleshooting and expand expertise across cloud-native architectures and modern platforms.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Perform technical investigations into complex real-world production issues.
•Analyze application logs, configuration files, data feeds, and database records to identify likely root causes.
•Reproduce issues by building and configuring realistic test environments.
•Debug distributed system behavior across APIs, messaging middleware, and databases.
•Collaborate with Product teams on defect reporting and participate in Severity 1 incident troubleshooting with customers and internal teams.

Key Requirements

•Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments.
•Solid understanding of cloud-native architectures and production troubleshooting.
•Strong knowledge of Java-based web applications (HTTP/HTTPS, sessions, cookies, SSL/TLS) and REST APIs.
•Experience with authentication and identity flows, including SSO (SAML, OAuth) and authentication flows.
•Ability to debug SQL queries and troubleshoot relational databases (Oracle, SQL Server) using logs, data flows, and system behavior correlation.

Experience:Financial services

Skills:Problem-solvingContinuous learningTechnical troubleshooting

Tech Stack:JavaOpenJDKTomcatOracleSQL ServerDB2IBM MQKafkaRedisKubernetesOpenShiftHelmAzureAWSGoogle CloudLDAPSAMLOAuthOpenSSLS3

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

17 hours ago

Tech Customer Spt Analyst III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Perform technical investigations into complex real-world production issues.
•Analyze application logs, configuration files, data feeds, and database records to identify likely root causes.
•Reproduce issues by building and configuring realistic test environments.
•Debug distributed system behavior across APIs, messaging middleware, and databases.
•Collaborate with Product teams on defect reporting and participate in Severity 1 incident troubleshooting with customers and internal teams.

Key Requirements

•Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments.
•Solid understanding of cloud-native architectures and production troubleshooting.
•Strong knowledge of Java-based web applications (HTTP/HTTPS, sessions, cookies, SSL/TLS) and REST APIs.
•Experience with authentication and identity flows, including SSO (SAML, OAuth) and authentication flows.
•Ability to debug SQL queries and troubleshoot relational databases (Oracle, SQL Server) using logs, data flows, and system behavior correlation.

Experience:Financial services

Skills:Problem-solvingContinuous learningTechnical troubleshooting

Tech Stack:JavaOpenJDKTomcatOracleSQL ServerDB2IBM MQKafkaRedisKubernetesOpenShiftHelmAzureAWSGoogle CloudLDAPSAMLOAuthOpenSSLS3

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn