Bilingual Customer Service Representative (English / French)

ZOLL Medical
Mississauga
Workplace: HybridFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Customer focus","Attention to detail","Professional communication","Follow-up","Multitasking"]

Answer high volumes of inbound customer calls and process orders by phone and email using Oracle Cloud. Provide accurate, professional support on purchase orders, sales orders, returns, credits, and shipping status, including verbal and email order confirmations. Coordinate with internal departments to meet customer needs, perform administrative tasks, and support RFP response coordination as required. Communicate clearly in both English and French while adhering to company policies and procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ZOLL Medical
ZOLL Medical
2 days ago

Bilingual Customer Service Representative (English / French)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Answer high volumes of inbound customer calls and process orders by phone and email using Oracle Cloud. Provide accurate, professional support on purchase orders, sales orders, returns, credits, and shipping status, including verbal and email order confirmations. Coordinate with internal departments to meet customer needs, perform administrative tasks, and support RFP response coordination as required. Communicate clearly in both English and French while adhering to company policies and procedures.
Location: Mississauga
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer inbound customer calls and provide responsive support through the ZOLL customer support toll-free number
  • •Process orders by phone and email and qualify/execute credit, invoice-only, and return authorization requests
  • •Provide accurate information on purchase order, sales order, return, credit, and shipping statuses
  • •Send verbal and email order confirmations upon customer request
  • •Coordinate with internal departments and perform required administrative tasks, including support for RFP response coordination

Pay and Benefits

Salary: USD 60,000 - 65,000 annually

Key Requirements

  • •3-5+ years of customer service experience, preferably in a call center and/or order processing environment
  • •Experience processing orders and handling credit, invoice-only, and return authorization requests
  • •Oracle Cloud experience (desired) and/or Salesforce experience (desired)
  • •Ability to communicate orally and in writing in both English and French
  • •Attention to detail with the ability to learn and apply ZOLL policies and procedures
Experience:3+ years
Education:Associate's
Skills:Customer focusAttention to detailProfessional communicationFollow-upMultitasking
Languages:EnglishFrench
Tech Stack:Oracle CloudSalesforceOracle Cloud database

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn