SOC Service Delivery Manager

Devoteam
Madrid, Barcelona
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Stakeholder management","Escalation handling","SLA management","Customer expectation management","Service communication"]

Lead day-to-day delivery of SOC services for an assigned client portfolio, ensuring contractual SLA and KPI performance. Act as the primary escalation point for technical stakeholders up to CISO level, running recurring service review meetings with incident trends and improvement plans. Translate complex technical details into clear, business-relevant communication, while proactively managing client expectations within a SOC/MSSP environment.

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Devoteam
Devoteam
4 days ago

SOC Service Delivery Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day delivery of SOC services for an assigned client portfolio, ensuring contractual SLA and KPI performance. Act as the primary escalation point for technical stakeholders up to CISO level, running recurring service review meetings with incident trends and improvement plans. Translate complex technical details into clear, business-relevant communication, while proactively managing client expectations within a SOC/MSSP environment.
Location: Madrid, Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own daily SOC service delivery for an assigned client portfolio, ensuring systematic compliance with contractual SLA and KPI targets.
  • •Serve as the main escalation point and trusted contact for client stakeholders, from technical owners to CISOs.
  • •Run periodic service review meetings (weekly, monthly, or quarterly), presenting incident trends, SLA compliance, and improvement plans.
  • •Proactively manage client expectations by translating technical details into clear, business-relevant language for non-technical stakeholders.
  • •Drive continuous service improvement through regular review and communication.

Key Requirements

  • •5+ years of experience in a SOC / MSSP environment.
  • •At least 2 years delivering services, leading a team, or managing customer support/attention services.
  • •Proficiency with Google Secops (implied as a requirement).
  • •Ability to ensure services consistently meet contractual SLA and KPI targets.
  • •English level C1.
Experience:5+ yearsSOCMSSPCybersecurity services
Skills:Stakeholder managementEscalation handlingSLA managementCustomer expectation managementService communication
Languages:English
Tech Stack:Google SecopsMicrosoft SentinelPaloAlto XSIAMCrowdStrike NGSIEMCrowdStrike FalconSophos Intercept XSentinel OneMicrosoft defender ATP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn