Pr. Coordinator, Capital One Concierge

Manage end-to-end concierge booking support for Velocity Black members by confirming reservations via email and phone, partnering with specialists and internal groups, and quickly resolving booking issues. Place outbound calls to luxury hotels and restaurants to confirm availability, handle same-day reservations, and maintain high service standards. Work in a WFH setup with required shift coverage, including overnight and weekends, while responding rapidly and accurately under tight deadlines.