Team Manager | Alexandria | MUST SPEAK ITALIAN or SPANISH

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Mentoring","People leadership","Communication","Stakeholder management"]

Lead an onsite BPO team in Alexandria supporting a growing program, owning day-to-day team performance across sales, productivity, quality, and attendance. Validate agent activities against lead volumes, review sales artifacts, reject invalid/incomplete sales, and approve only validated work. Coach agents with one-on-ones and tracked feedback, run pre/post-shift huddles, maintain quality/compliance oversight, and manage stakeholder escalations and weekly performance reviews.

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FursaFursa
Sutherland
Sutherland
2 days ago

Team Manager | Alexandria | MUST SPEAK ITALIAN or SPANISH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead an onsite BPO team in Alexandria supporting a growing program, owning day-to-day team performance across sales, productivity, quality, and attendance. Validate agent activities against lead volumes, review sales artifacts, reject invalid/incomplete sales, and approve only validated work. Coach agents with one-on-ones and tracked feedback, run pre/post-shift huddles, maintain quality/compliance oversight, and manage stakeholder escalations and weekly performance reviews.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Validate agent activities against assigned lead volumes and resolve mismatches.
  • •Review sales with required artifacts, approve only validated sales, and reject invalid or incomplete sales.
  • •Conduct one-on-one coaching and review at least one customer contact per agent per week; document coaching in the Sutherland tool.
  • •Run pre-shift and post-shift huddles, cascade process/policy updates, and maintain quality and compliance oversight.
  • •Own team performance across sales, productivity, quality, and attendance; handle stakeholder communication, escalations, reporting, and performance gaps.

Key Requirements

  • •1-2 years of team management experience within the BPO industry
  • •Must speak Italian or Spanish (B1 level; B2 preferred)
  • •Ability to coach, mentor, and develop a team of frontline agents
  • •B2B sales and/or customer service experience
  • •Ability to work onsite in Alexandria
Experience:1-2 yearsBPO
Skills:CoachingMentoringPeople leadershipCommunicationStakeholder management
Languages:ItalianSpanishEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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