Senior Customer Support Specialist

Triage and resolve the most complex customer issues for the Attentive platform, serving as the face of product support. Communicate with customers via email and live chat, investigate and troubleshoot advanced platform problems, and advise customers on best practices and use cases. Handle escalations from customer support specialists, collaborate cross-functionally with marketing, sales, product, and design, and support team growth through training, product updates, and operational programs.