AI Analysis & Performance Analyst

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Prioritization","Quantitative analysis"]

Develop and execute analytics and reporting that turn large-scale customer support and performance data into actionable insights for internal teams worldwide. Use statistical methods, machine learning, and LLMs to measure KPI movement, evaluate AI-driven customer support automation with A/B tests, and run predictive analyses for forecasting, risk, and incident management. Partner cross-functionally with Product, Engineering, Data Science, and Operations to improve human-AI task allocation and operational efficiency.

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FursaFursa
TikTok
TikTok
1 month ago

AI Analysis & Performance Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Develop and execute analytics and reporting that turn large-scale customer support and performance data into actionable insights for internal teams worldwide. Use statistical methods, machine learning, and LLMs to measure KPI movement, evaluate AI-driven customer support automation with A/B tests, and run predictive analyses for forecasting, risk, and incident management. Partner cross-functionally with Product, Engineering, Data Science, and Operations to improve human-AI task allocation and operational efficiency.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Develop analytics and reporting initiatives that deliver data-driven insights to strategy, operations, business, engineering, and R&D teams globally.
  • •Work with large datasets to solve ambiguous problems using statistical and analytical approaches.
  • •Design and implement KPI measurement and continuous monitoring using scientific approaches and indexes.
  • •Conduct quantitative analysis and predictive analysis, including forecasting, budgeting support, and risk/incident management.
  • •Build and document A/B tests and measurement frameworks to evaluate the effectiveness of customer support automation and customer service.

Key Requirements

  • •3+ years developing models or data pipelines and applying LLM technologies to real-world problems.
  • •Strong proficiency in Python and SQL for analytics and modeling.
  • •Experience with AI chatbots, automation, and measuring impact in an Operations role (BPO, social media, or call center).
  • •Experience performing quantitative analysis using statistical regression, machine learning, and hypothesis testing, with clear communication of recommendations.
  • •Understanding of data quality, seasonality, and insufficient training datasets, including pragmatic ways to address common issues.
Experience:3+ yearsAI chatbotsAutomationBPOSocial mediaCall center
Skills:CommunicationInterpersonal skillsProblem-solvingPrioritizationQuantitative analysis
Tech Stack:PythonSQLMachine learningLarge Language Models (LLMs)LLMA/B testing

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn