2 days ago

AI Analysis & Performance Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Develop and execute analytics and reporting that turn large-scale customer support and performance data into actionable insights for internal teams worldwide. Use statistical methods, machine learning, and LLMs to measure KPI movement, evaluate AI-driven customer support automation with A/B tests, and run predictive analyses for forecasting, risk, and incident management. Partner cross-functionally with Product, Engineering, Data Science, and Operations to improve human-AI task allocation and operational efficiency.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Develop analytics and reporting initiatives that deliver data-driven insights to strategy, operations, business, engineering, and R&D teams globally.
•Work with large datasets to solve ambiguous problems using statistical and analytical approaches.
•Design and implement KPI measurement and continuous monitoring using scientific approaches and indexes.
•Conduct quantitative analysis and predictive analysis, including forecasting, budgeting support, and risk/incident management.
•Build and document A/B tests and measurement frameworks to evaluate the effectiveness of customer support automation and customer service.

Key Requirements

•3+ years developing models or data pipelines and applying LLM technologies to real-world problems.
•Strong proficiency in Python and SQL for analytics and modeling.
•Experience with AI chatbots, automation, and measuring impact in an Operations role (BPO, social media, or call center).
•Experience performing quantitative analysis using statistical regression, machine learning, and hypothesis testing, with clear communication of recommendations.
•Understanding of data quality, seasonality, and insufficient training datasets, including pragmatic ways to address common issues.

Experience:3+ yearsAI chatbotsAutomationBPOSocial mediaCall center

Skills:CommunicationInterpersonal skillsProblem-solvingPrioritizationQuantitative analysis

Tech Stack:PythonSQLMachine learningLarge Language Models (LLMs)LLMA/B testing

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

AI Analysis & Performance Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Develop analytics and reporting initiatives that deliver data-driven insights to strategy, operations, business, engineering, and R&D teams globally.
•Work with large datasets to solve ambiguous problems using statistical and analytical approaches.
•Design and implement KPI measurement and continuous monitoring using scientific approaches and indexes.
•Conduct quantitative analysis and predictive analysis, including forecasting, budgeting support, and risk/incident management.
•Build and document A/B tests and measurement frameworks to evaluate the effectiveness of customer support automation and customer service.

Key Requirements

•3+ years developing models or data pipelines and applying LLM technologies to real-world problems.
•Strong proficiency in Python and SQL for analytics and modeling.
•Experience with AI chatbots, automation, and measuring impact in an Operations role (BPO, social media, or call center).
•Experience performing quantitative analysis using statistical regression, machine learning, and hypothesis testing, with clear communication of recommendations.
•Understanding of data quality, seasonality, and insufficient training datasets, including pragmatic ways to address common issues.

Experience:3+ yearsAI chatbotsAutomationBPOSocial mediaCall center

Skills:CommunicationInterpersonal skillsProblem-solvingPrioritizationQuantitative analysis

Tech Stack:PythonSQLMachine learningLarge Language Models (LLMs)LLMA/B testing

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn