Customer Success Manager H/F

Edenred
France
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Priority management","Customer satisfaction","Autonomy"]

Own operational support for Edenred Mobility’s partner fuel stations, handling incoming requests and complaints while driving corrective actions. Manage partner data updates and back-office processes, including contract/site changes and card implementation to expand acceptance networks. Track KPI performance to optimize service levels and efficiency. Coordinate internationally with internal teams and partners across France and Germany, serving as the key collaboration point for UTA and station stakeholders.

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Edenred
Edenred
2 months ago

Customer Success Manager H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Own operational support for Edenred Mobility’s partner fuel stations, handling incoming requests and complaints while driving corrective actions. Manage partner data updates and back-office processes, including contract/site changes and card implementation to expand acceptance networks. Track KPI performance to optimize service levels and efficiency. Coordinate internationally with internal teams and partners across France and Germany, serving as the key collaboration point for UTA and station stakeholders.
Location: France
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide operational customer support to partner stations by handling calls, emails, and complaints and implementing corrective actions after analyzing disputes.
  • •Manage partner operations and back-office updates, including affiliation changes, contract modifications, and site creation/closure.
  • •Drive performance by implementing actions to meet partner service KPIs and monitoring activity to improve efficiency.
  • •Coordinate cross-functionally across France and Germany with operations, IT, finance, marketing, and commercial teams; act as the reference for collaboration with UTA and network partners.
  • •Manage PLV materials distribution to stations and ensure station data quality in internal tools.

Pay and Benefits

Perks:Remote WorkMeal AllowanceRttMobility Allowance

Key Requirements

  • •BAC+3 training in management, commerce, or customer relations.
  • •Previous experience in an operational role or B2B coordination (ideally in mobility).
  • •Excellent written and verbal communication, able to adapt to different interlocutors.
  • •Strong ability to manage priorities and collaborate with multiple stakeholders.
  • •Proficiency with CRM, back-office tools, and Excel; professional English required (written and spoken).
Experience:B2BMobility
Education:Bachelor's
Skills:CommunicationCollaborationPriority managementCustomer satisfactionAutonomy
Languages:English
Tech Stack:CRMBack-officeExcelEmailCalls

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn