Smartly

3 months ago

Agency Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Agency Customer Success Manager to own and grow a portfolio of enterprise agency partners, acting as a trusted advisor on strategy, product adoption, and best practices across social and programmatic advertising. Collaborates with Sales, Onboarding, Product, Engineering, and Marketing to drive adoption, retention, and revenue growth while shaping the product roadmap through partner feedback.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
•Identify growth opportunities, anticipate challenges, and drive ongoing engagement and retention to support agency success
•Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance and strategic recommendations
•Partner with Agency Sales to develop and execute agency development and enablement strategies that drive awareness, adoption, and expansion
•Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution for agency growth initiatives

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Perks:Health Insurance401kPensionEquityRemote WorkPaid Leave

Key Requirements

•4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
•Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge a strong plus
•Empathetic, proactive, and customer-obsessed with a genuine desire to help agency partners succeed
•Results-driven mindset with a bias for action, ownership, and cross-functional collaboration
•Excellent written and verbal communication skills and comfortable presenting to senior stakeholders

Experience:4+ yearsAdvertising technologyDigital advertisingMartech

Skills:CommunicationEmpathyPresentationCollaborationProblem-solving

Languages:English

Tech Stack:MetaTikTokSnapPinterestGoogleProgrammatic advertising

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

3 months ago

Agency Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
•Identify growth opportunities, anticipate challenges, and drive ongoing engagement and retention to support agency success
•Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance and strategic recommendations
•Partner with Agency Sales to develop and execute agency development and enablement strategies that drive awareness, adoption, and expansion
•Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution for agency growth initiatives

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Perks:Health Insurance401kPensionEquityRemote WorkPaid Leave

Key Requirements

•4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
•Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge a strong plus
•Empathetic, proactive, and customer-obsessed with a genuine desire to help agency partners succeed
•Results-driven mindset with a bias for action, ownership, and cross-functional collaboration
•Excellent written and verbal communication skills and comfortable presenting to senior stakeholders

Experience:4+ yearsAdvertising technologyDigital advertisingMartech

Skills:CommunicationEmpathyPresentationCollaborationProblem-solving

Languages:English

Tech Stack:MetaTikTokSnapPinterestGoogleProgrammatic advertising

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn