Operations Manager - Customer Success

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Business OperationsExperience: 3+ yearsSkills: ["Leadership","Communication","Problem-solving","Stakeholder management","Data analysis"]

Lead the Ops organization for Salesforce’s Customer Success function by driving program and project management across global initiatives, aligning with company goals, and enabling the delivery teams to maximize customer satisfaction. You’ll oversee change management, process optimization, and data-driven performance analysis to improve operational efficiency and cross-functional collaboration in a hybrid, Tokyo-based setting.

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FursaFursa
Salesforce
Salesforce
2 months ago

Operations Manager - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the Ops organization for Salesforce’s Customer Success function by driving program and project management across global initiatives, aligning with company goals, and enabling the delivery teams to maximize customer satisfaction. You’ll oversee change management, process optimization, and data-driven performance analysis to improve operational efficiency and cross-functional collaboration in a hybrid, Tokyo-based setting.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead program management activities to align operations with company goals and manage data-driven improvement cycles.
  • •Drive service and operations improvement as PM/PMO across global initiatives, including coordinating with cross-functional teams.
  • •Lead change management efforts with stakeholders to adopt new ways of working and accelerate delivery.
  • •Identify and implement process improvements to optimize operations and efficiency across the organization.
  • •Monitor KPI performance, analyze operations data, and derive actionable insights to inform decision-making.

Key Requirements

  • •3+ years of project or program management experience
  • •Strong leadership and people management abilities
  • •Excellent communication skills with diverse stakeholders and global teams
  • •Native level Japanese and business-level English
  • •Experience implementing IT systems and driving operational improvements
Experience:3+ yearsCRMAIEnterprise software
Skills:LeadershipCommunicationProblem-solvingStakeholder managementData analysis
Languages:JapaneseEnglish
Tech Stack:AISalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor