Tech Consultant - Java production Support

NTT
Pune
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Incident management","Root cause analysis","Troubleshooting","Performance tuning","Collaboration"]

Provide Level 2/Level 3 production support for mission-critical Java enterprise applications. Monitor application health, investigate incidents, and perform root cause analysis using logs and database diagnostics to resolve issues within SLAs. Collaborate with development, infrastructure, DevOps, and business teams to implement permanent fixes, support deployments and release validation, and improve application performance through tuning and operational documentation.

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FursaFursa
NTT
NTT
1 day ago

Tech Consultant - Java production Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide Level 2/Level 3 production support for mission-critical Java enterprise applications. Monitor application health, investigate incidents, and perform root cause analysis using logs and database diagnostics to resolve issues within SLAs. Collaborate with development, infrastructure, DevOps, and business teams to implement permanent fixes, support deployments and release validation, and improve application performance through tuning and operational documentation.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide Level 2/Level 3 production support for Java-based enterprise applications.
  • •Monitor application health, troubleshoot production issues, and conduct root cause analysis.
  • •Resolve incidents, service requests, and production defects within defined SLAs.
  • •Analyze application, system, and database logs to identify and resolve problems.
  • •Support deployments and release validation, including post-deployment and on-call/change/problem management activities.

Key Requirements

  • •5+ years of Java application production support experience.
  • •4+ years with Java, Spring Boot, and RESTful services.
  • •3+ years with SQL plus Oracle/MySQL and database troubleshooting.
  • •3+ years using ITSM tools (ServiceNow, Jira) in an Agile/ITIL production incident environment.
  • •Experience resolving incidents, service requests, and production defects within SLAs.
Experience:5+ yearsEnterprise applicationsAgileITIL
Skills:Incident managementRoot cause analysisTroubleshootingPerformance tuningCollaboration
Certifications:ITIL Foundation
Tech Stack:JavaSpring BootSQLRESTful servicesOracleMySQLServiceNowJiraLinux/UnixShell scriptingMicroservicesSplunkELKAppDynamicsDynatraceGrafanaCI/CDJenkinsGitMaven

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn