Senior Deployment Strategist, Private Sector

TRM Labs
United States, Canada
Workplace: RemoteFull timeUSD 127,000 - 145,000 annuallyFunction: Executive & General ManagementExperience: 5+ yearsSkills: ["Communication","Judgment","Stakeholder management","Problem-solving","Collaboration"]

Own success for TRM’s most strategic North America private-sector accounts by translating AI-powered customer calls and account data into validated 30/60/90-day success plans. Drive adoption, retention, and expansion while defending GRR and surfacing expansion opportunities with Account Directors. Use AI to accelerate customer QBR and executive briefing prep, triage customer-health signals, and capture Voice-of-Customer insights that shape the Product and Engineering roadmap.

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FursaFursa
TRM Labs
TRM Labs
1 day ago

Senior Deployment Strategist, Private Sector

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own success for TRM’s most strategic North America private-sector accounts by translating AI-powered customer calls and account data into validated 30/60/90-day success plans. Drive adoption, retention, and expansion while defending GRR and surfacing expansion opportunities with Account Directors. Use AI to accelerate customer QBR and executive briefing prep, triage customer-health signals, and capture Voice-of-Customer insights that shape the Product and Engineering roadmap.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Own success for strategic North America private-sector accounts by using AI to turn customer calls and account data into validated 30/60/90-day success plans.
  • •Protect and grow private-sector revenue by defending GRR, getting ahead of churn, and surfacing and validating expansion opportunities.
  • •Reduce QBR and executive briefing prep time by using AI to draft briefs, decks, and follow-ups refined with personal judgment.
  • •Catch risk and opportunity early by using AI to triage customer-health and usage signals across the book daily.
  • •Act as the Voice of the Customer by synthesizing feedback from calls and tickets into structured input that shapes Product and Engineering roadmap.
Travel: Low travel

Pay and Benefits

Salary: USD 127,000 - 145,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years in crypto businesses, financial institutions, or fintechs, preferably in compliance, investigations, or customer-facing functions, with a habit of using AI tools to work faster.
  • •Hands-on experience with financial crime, AML, sanctions, or investigations, and comfort applying AI to accelerate research and case work.
  • •A track record owning senior stakeholder relationships and driving retention and expansion, with AI-assisted account planning and reporting.
  • •Fluency using AI tools (e.g., Claude) to accelerate research, drafting, and analysis, with sound judgment on when to trust vs verify output.
  • •Ability to build reusable AI-assisted workflows and templates that scale beyond yourself.
Experience:5+ yearsCryptoFintechFinancial crimeAMLSanctions
Skills:CommunicationJudgmentStakeholder managementProblem-solvingCollaboration
Tech Stack:AIClaudeSlackQBR30/60/90-day success plans

Company Brief

TRM Labs
Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn