Customer Support Representatives

Qureos
Louisiana
Workplace: OnsiteFull timeUSD 30,000 - 35,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Critical thinking","Organizational skills"]

Serve as the primary point of contact for customer inquiries, responding promptly via phone, email, and other channels. Provide accurate information about the company’s services and products, resolve issues and complaints by investigating root causes, and maintain detailed customer records in a CRM. Collaborate with internal teams to escalate complex problems and report customer feedback to drive continuous service improvements while handling sensitive information discreetly.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Support Representatives

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer inquiries, responding promptly via phone, email, and other channels. Provide accurate information about the company’s services and products, resolve issues and complaints by investigating root causes, and maintain detailed customer records in a CRM. Collaborate with internal teams to escalate complex problems and report customer feedback to drive continuous service improvements while handling sensitive information discreetly.
Location: Louisiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for customer enquiries via phone, email, and other channels.
  • •Provide accurate, comprehensive information about the company’s services and products.
  • •Resolve issues and complaints by clarifying details, identifying causes, and expediting corrections or adjustments.
  • •Maintain customer records by updating account information and documenting interactions in the CRM system.
  • •Escalate and resolve complex issues with internal teams and gather/report customer feedback for continuous improvement.

Pay and Benefits

Salary: USD 30,000 - 35,000 annually

Key Requirements

  • •Proven experience in a customer support or client-facing role.
  • •Exceptional communication and interpersonal skills with a strong command of written and spoken English.
  • •Strong problem-solving and critical-thinking skills with a customer-centric approach.
  • •Proficiency in using CRM software and the Microsoft Office Suite.
  • •Minimum high school diploma (a relevant degree is advantageous).
Experience:BiotechnologyPharmaceuticalsHealthcare
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingCritical thinkingOrganizational skills
Languages:English
Tech Stack:CRMMicrosoft Office SuitePhoneEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn