Senior Claims Specialist (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Analytical","Problem-solving","Teamwork","Multi-tasking"]

Handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within authority limits, delivering a customer-centric claims service while coordinating across teams to determine liability, coverage, and settlement strategies. This role emphasizes documentation, reserving, and negotiation to reach timely, high-quality resolutions across multi-country operations.

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Zurich Insurance
Zurich Insurance
6 months ago

Senior Claims Specialist (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within authority limits, delivering a customer-centric claims service while coordinating across teams to determine liability, coverage, and settlement strategies. This role emphasizes documentation, reserving, and negotiation to reach timely, high-quality resolutions across multi-country operations.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Document claims file by accurately capturing and updating claims data/information in compliance with best practices for single and multi-party personal or commercial line claims of moderate to high exposure and complexity.
  • •Exercise judgment to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.
  • •Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
  • •Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
  • •Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.

Key Requirements

  • •Bachelor's Degree and 6+ years of experience in the Claims and/or Litigation Management area; OR Juris Doctor and 2+ years in Claims/Litigation Management; OR Zurich Certified Insurance Apprentice with Associate Degree and 6+ years in Claims/Litigation Management; OR Zurich Claims Training Program with 6+ years in Claims/Litigation Management; OR High School Diploma Equivalent with 8+ years in Claims/Litigation Management; AND must obtain and maintain required adjuster license(s); Microsoft Office experience; Knowledge of insurance regulations, markets and products
Experience:6+ yearsInsuranceClaimsLitigation
Education:Bachelor's
Skills:CommunicationAnalyticalProblem-solvingTeamworkMulti-tasking
Certifications:Adjuster license
Tech Stack:Microsoft OfficeClaims management

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
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Glassdoor: 3.7
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