RMA Coordinator

Avi-spl
Gurugram
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Time management","Judgment"]

Handle day-to-day RMA receiving, including maintaining productivity/workflow reports and coordinating with customers and vendors on returns, DOAs, and warranty exchanges. Collaborate with vendors/manufacturers to obtain return merchandise authorizations, negotiate call tags and restocking fee waivers, and resolve issues for missing, lost, or damaged items. Scan authorization documents to the company server and manage related purchase/sales order follow-ups while maintaining and updating process documentation.

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Avi-spl
Avi-spl
2 months ago

RMA Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle day-to-day RMA receiving, including maintaining productivity/workflow reports and coordinating with customers and vendors on returns, DOAs, and warranty exchanges. Collaborate with vendors/manufacturers to obtain return merchandise authorizations, negotiate call tags and restocking fee waivers, and resolve issues for missing, lost, or damaged items. Scan authorization documents to the company server and manage related purchase/sales order follow-ups while maintaining and updating process documentation.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Handle day-to-day RMA receiving activities and maintain daily productivity/workflow reports.
  • •Coordinate with customers and vendors regarding returns, DOAs, and warranty exchanges.
  • •Work with vendors/manufacturers to obtain return merchandise authorizations and negotiate call tags and restocking fee waivers.
  • •Resolve issues related to miss/lost/damage and scan return authorization documents to the company server.
  • •Follow up and resolve purchase and sales order issues for return orders, and maintain/review/update process documentation.

Key Requirements

  • •1-2 years of experience in logistics and/or customer service, preferably in AV/Video Teleconferencing, Construction, Telecommunications, or a related field.
  • •Minimum high school diploma or equivalent.
  • •Ability to work independently and meet deadlines while balancing multiple tasks with changing priorities.
  • •Excellent communication and interpersonal skills, both verbal and written.
  • •Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Experience:1-2 yearsLogisticsCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementJudgment
Languages:English
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn