RMA Coordinator

Handle day-to-day RMA receiving, including maintaining productivity/workflow reports and coordinating with customers and vendors on returns, DOAs, and warranty exchanges. Collaborate with vendors/manufacturers to obtain return merchandise authorizations, negotiate call tags and restocking fee waivers, and resolve issues for missing, lost, or damaged items. Scan authorization documents to the company server and manage related purchase/sales order follow-ups while maintaining and updating process documentation.