Security IT Support Engineer

Crypto.com
Hong Kong
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Communication","Problem-solving","Teamwork","Self-motivation","Prioritization"]

Security-focused IT support engineer responsible for day-to-day IT operations, endpoint management, patching, vulnerability remediation, and access control. Works with AI security considerations and collaborates with a senior security team to safeguard infrastructure, data, and users while enabling safe adoption of AI tools. Role combines hands-on IT support with proactive security ownership in a fast-paced crypto environment.

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FursaFursa
Crypto.com
Crypto.com
4 months ago

Security IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Security-focused IT support engineer responsible for day-to-day IT operations, endpoint management, patching, vulnerability remediation, and access control. Works with AI security considerations and collaborates with a senior security team to safeguard infrastructure, data, and users while enabling safe adoption of AI tools. Role combines hands-on IT support with proactive security ownership in a fast-paced crypto environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Be the first line of IT support for the organisation and resolve issues to meet SLAs
  • •Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desktops
  • •Patch management across endpoints, workstations, cloud servers, and VDI environments
  • •Run regular vulnerability scans, prioritise by risk, and drive remediation to closure
  • •Manage user accounts and access rights, enforce least privilege, and handle onboarding/offboarding

Pay and Benefits

Perks:Health InsuranceAnnual LeaveRemote Work

Key Requirements

  • •3+ years in an IT support or IT operations role
  • •Solid experience with identity and access management, MDM, and endpoint security tools
  • •Some exposure to patch management — even if it's mostly been laptops, that's fine. We care that you understand the concept and are willing to grow into the broader scope.
  • •You've come across vulnerability scanning before and have a basic idea of what the results mean. You don't need to be an expert — we just want to know it's not brand new to you.
  • •You understand what AI tools are doing when people use them at work, and you can think about the security angle
Experience:3+ yearsCryptocurrencyFintechSecurity
Skills:CommunicationProblem-solvingTeamworkSelf-motivationPrioritization
Certifications:CISSPCompTIA Security+AWSMicrosoft Certified
Tech Stack:Identity and Access ManagementMDMEndpoint securityVulnerability scanningPatch managementAI securityDLPEmail securityNetwork controls

Company Brief

Crypto.com
Crypto.com operates a global cryptocurrency exchange and payments platform, offering trading, a crypto wallet, debit cards, and merchant payment solutions to retail and institutional customers worldwide.
Industry: Blockchain & Web3
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn