Customer Success Manager - SAP Academy for Customer Success - Austria (Hybrid) (Vienna, AT, 1021)

SAP
Vienna
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Problem-solving","Project management"]

Guide customers through their business journey with SAP Cloud solutions by owning customer health from deal signature through provisioning and implementation progress. Lead retention, renewals, references, and upsells within your solution portfolio while coordinating internal SAP resources. Complete a 10-month learn-apply program with classroom and field phases, local onboarding, and mentoring by a senior CSM—then transition into a direct, customer-facing CSM role in-market.

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FursaFursa
SAP
SAP
4 hours ago

Customer Success Manager - SAP Academy for Customer Success - Austria (Hybrid) (Vienna, AT, 1021)

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Last checked: 4 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP Cloud solutions by owning customer health from deal signature through provisioning and implementation progress. Lead retention, renewals, references, and upsells within your solution portfolio while coordinating internal SAP resources. Complete a 10-month learn-apply program with classroom and field phases, local onboarding, and mentoring by a senior CSM—then transition into a direct, customer-facing CSM role in-market.
Location: Vienna
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program (classroom and field phases) to develop CSM customer-facing skills.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio across the customer lifecycle.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for Cloud products within your portfolio.
  • •Oversee customer milestones from deal signature through system provisioning, monitor implementation progress, and support business case achievement.
  • •Leverage appropriate internal SAP resources to maintain overall customer health and ensure business continuity.
Travel: Extensive travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success, including issue resolution and escalation management.
  • •Cooperative, productive approach to internal and external working relationships.
  • •Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Proficiency in English and German to engage with a global network.
Experience:2-3 years
Skills:Strategic guidanceIssue resolutionEscalation managementProblem-solvingProject management
Languages:EnglishGerman
Tech Stack:SAP CloudSAP Finance & Spend Management (F&S)S/4HANA FinanceFinance & Quote to Cash (Q2C)SAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AI fundamentalsAgentic AIContext engineering

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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