Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Work as an entry-level outbound sales professional engaging Canada-based customers and promoting telecom products/services. Make high-volume outbound calls, understand customer needs, and recommend tailored telecom solutions while handling objections and rejections. Drive daily, weekly, and monthly sales targets and maintain accurate CRM records to ensure compliance with scripts, quality, and process standards. Provide a strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
2 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Work as an entry-level outbound sales professional engaging Canada-based customers and promoting telecom products/services. Make high-volume outbound calls, understand customer needs, and recommend tailored telecom solutions while handling objections and rejections. Drive daily, weekly, and monthly sales targets and maintain accurate CRM records to ensure compliance with scripts, quality, and process standards. Provide a strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers to drive revenue.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions using consultative selling.
  • •Handle objections and rejections professionally while achieving daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, follow-ups) and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalEmployee AssistanceDisability

Key Requirements

  • •3-5 years of experience (BPO/sales preferred) and a graduate background (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent and a sales mindset with persuasive ability.
  • •Active listening and customer empathy to understand needs and recommend tailored solutions.
  • •Resilience and the ability to handle rejection professionally.
  • •Basic system/CRM handling skills.
Experience:3-5 yearsBPOSales
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn