Circle

3 months ago

Customer Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide world‑class customer support for Circle’s global user base, resolving inquiries from simple questions to complex technical issues in a 24/7 environment. Collaborate with Product, Engineering, Compliance, and Treasury to diagnose problems, document processes, and drive improvements. Maintain on-call coverage, escalate when needed, and help optimize support SLAs and cross-training opportunities.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Resolve customer inquiries submitted via support tickets, from general questions to troubleshooting complex issues.
•Craft well-written, tailored communications to help customers resolve problems.
•Partner with Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering to diagnose and solve problems.
•Establish, document, and refine operational processes with a focus on continuous improvement and cross-training.
•Provide on-call coverage and participate in Incident Management to triage customer impact and meet SLAs.

Key Requirements

•Three or more years of experience in a fast-paced global support team
•Strong written communication and the ability to explain complex problems clearly
•Experience with ticketing systems such as Salesforce
•Familiarity with generative AI models (ChatGPT, Gemini) and prompt development
•Experience in financial services or payments is preferred

Experience:3+ yearsFintechPayments

Skills:CommunicationWritingProblem-solvingMultilingualCustomer service

Languages:English

Tech Stack:SalesforceSlackMacOSGSuiteChatGPTGemini

Company Brief

Circle

Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Circle

3 months ago

Customer Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Resolve customer inquiries submitted via support tickets, from general questions to troubleshooting complex issues.
•Craft well-written, tailored communications to help customers resolve problems.
•Partner with Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering to diagnose and solve problems.
•Establish, document, and refine operational processes with a focus on continuous improvement and cross-training.
•Provide on-call coverage and participate in Incident Management to triage customer impact and meet SLAs.

Key Requirements

•Three or more years of experience in a fast-paced global support team
•Strong written communication and the ability to explain complex problems clearly
•Experience with ticketing systems such as Salesforce
•Familiarity with generative AI models (ChatGPT, Gemini) and prompt development
•Experience in financial services or payments is preferred

Experience:3+ yearsFintechPayments

Skills:CommunicationWritingProblem-solvingMultilingualCustomer service

Languages:English

Tech Stack:SalesforceSlackMacOSGSuiteChatGPTGemini

Company Brief

Circle

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor