Customer Care Advisor

Circle
United States
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 3+ yearsSkills: ["Communication","Writing","Problem-solving","Multilingual","Customer service"]

Provide world‑class customer support for Circle’s global user base, resolving inquiries from simple questions to complex technical issues in a 24/7 environment. Collaborate with Product, Engineering, Compliance, and Treasury to diagnose problems, document processes, and drive improvements. Maintain on-call coverage, escalate when needed, and help optimize support SLAs and cross-training opportunities.

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FursaFursa
Circle
Circle
5 months ago

Customer Care Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide world‑class customer support for Circle’s global user base, resolving inquiries from simple questions to complex technical issues in a 24/7 environment. Collaborate with Product, Engineering, Compliance, and Treasury to diagnose problems, document processes, and drive improvements. Maintain on-call coverage, escalate when needed, and help optimize support SLAs and cross-training opportunities.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Resolve customer inquiries submitted via support tickets, from general questions to troubleshooting complex issues.
  • •Craft well-written, tailored communications to help customers resolve problems.
  • •Partner with Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering to diagnose and solve problems.
  • •Establish, document, and refine operational processes with a focus on continuous improvement and cross-training.
  • •Provide on-call coverage and participate in Incident Management to triage customer impact and meet SLAs.

Key Requirements

  • •Three or more years of experience in a fast-paced global support team
  • •Strong written communication and the ability to explain complex problems clearly
  • •Experience with ticketing systems such as Salesforce
  • •Familiarity with generative AI models (ChatGPT, Gemini) and prompt development
  • •Experience in financial services or payments is preferred
Experience:3+ yearsFintechPayments
Skills:CommunicationWritingProblem-solvingMultilingualCustomer service
Languages:English
Tech Stack:SalesforceSlackMacOSGSuiteChatGPTGemini

Company Brief

Circle
Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor