Senior Solution Architect - Service Platform

Philips
Bengaluru
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Troubleshooting","Facilitation","Stakeholder management","Mentoring"]

Lead enterprise ServiceNow architecture for scalable ITSM/ITOM and broader service management modules, translating business requirements into practical platform designs. Establish platform governance, standards, and roadmaps while ensuring secure, compliant, upgrade-safe solutions. Provide hands-on guidance for custom applications and automation, design integrations and data migration approaches, mature CMDB/CSDM and discovery capabilities, and support testing, documentation, delivery coordination, and mentoring across cross-functional teams.

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FursaFursa
Philips
Philips
13 hours ago

Senior Solution Architect - Service Platform

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead enterprise ServiceNow architecture for scalable ITSM/ITOM and broader service management modules, translating business requirements into practical platform designs. Establish platform governance, standards, and roadmaps while ensuring secure, compliant, upgrade-safe solutions. Provide hands-on guidance for custom applications and automation, design integrations and data migration approaches, mature CMDB/CSDM and discovery capabilities, and support testing, documentation, delivery coordination, and mentoring across cross-functional teams.
Location: Bengaluru
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design end-to-end ServiceNow solutions aligned to business requirements, enterprise architecture principles, and platform best practices.
  • •Lead technical workshops and requirements-gathering sessions; translate business needs into user stories, technical designs, platform patterns, data requirements, and implementation plans.
  • •Develop and maintain ServiceNow architectural standards, governance practices, roadmaps, and design review processes; monitor platform optimization and upgrade readiness.
  • •Design and oversee custom applications and automation within ServiceNow, providing hands-on guidance and troubleshooting for complex issues.
  • •Plan integrations, data migration, CMDB/CSDM and discovery improvements, define testing/documentation practices, and support delivery leadership, mentorship, and handover.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field (or equivalent practical experience).
  • •Minimum 5+ years of ServiceNow platform experience, including 2–3 years in an architect, lead consultant, or technical lead role; 10+ years preferred for senior enterprise roles.
  • •Hands-on experience delivering ServiceNow implementations, custom application development, integrations, and enterprise module rollouts.
  • •Proven ability designing ServiceNow modules, custom workflows/integrations/data models, and establishing platform governance.
  • •Strong communication and facilitation skills to lead workshops, translate requirements, manage stakeholders, and mentor developers and administrators.
Experience:5+ yearsServiceNowEnterprise service management
Education:Bachelor's
Skills:Analytical thinkingTroubleshootingFacilitationStakeholder managementMentoring
Tech Stack:ServiceNowITSMITOMCMDBCSDMDiscoveryService MappingITAMHRSDCSMSecOpsApp EngineService PortalService CatalogSPMEAMFSMJavaScriptGlide APIsGlideScript

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn