Compass

1 month ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As an Agent Experience Manager, you will be the first point of contact for Compass agents, managing a high-touch portfolio, delivering training on Compass tools, coordinating marketing support, and partnering with onboarding and other teams to drive agent success and ensure a world-class experience from day one.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
•Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
•Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDentalVisionParental LeaveDisability InsuranceLife Insurance

Key Requirements

•2-3 years of experience in customer service, office management, hospitality, or operations.
•Previous real estate experience is a plus.
•Previous experience with live or remote training is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Passion for supporting and serving agents and helping them grow their business.

Experience:2-3 yearsReal estateEnterprise softwareTrainingCustomer service

Skills:CommunicationRelationship buildingProblem-solvingEmpathyOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 month ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
•Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
•Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDentalVisionParental LeaveDisability InsuranceLife Insurance

Key Requirements

•2-3 years of experience in customer service, office management, hospitality, or operations.
•Previous real estate experience is a plus.
•Previous experience with live or remote training is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Passion for supporting and serving agents and helping them grow their business.

Experience:2-3 yearsReal estateEnterprise softwareTrainingCustomer service

Skills:CommunicationRelationship buildingProblem-solvingEmpathyOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn