Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Problem-solving","Following procedures"]

Respond to customer inquiries via phone, email, SMS, and chat while resolving basic level 1 issues related to payments and accounts. Handle routine calls, follow standard scripts and procedures, and accurately enter required data into client and provided systems. Maintain up-to-date knowledge of assigned products and services, use provided decision trees to identify root causes, and escalate unresolved requests to more experienced reps or designated technical teams.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Respond to customer inquiries via phone, email, SMS, and chat while resolving basic level 1 issues related to payments and accounts. Handle routine calls, follow standard scripts and procedures, and accurately enter required data into client and provided systems. Maintain up-to-date knowledge of assigned products and services, use provided decision trees to identify root causes, and escalate unresolved requests to more experienced reps or designated technical teams.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve basic or level 1 requests related to payments and accounts, such as card activations and name/address updates for 1–2 assigned customers.
  • •Provide standardized responses using simple, easy-to-use GUI interfaces tied to client systems.
  • •Enter necessary data into client-provided systems and databases.
  • •Determine basic causes of customer problems using a provided decision tree and escalate unresolved issues to more experienced representatives or designated departments.
  • •Begin learning company and client products, policies, and procedures for the assigned customers and understand association regulatory compliance guidelines.

Key Requirements

  • •Minimum high school (or equivalent).
  • •Provide customer support via phone, email, SMS, and chat.
  • •Ability to handle a computerized data entry system or relevant applications.
  • •Ability to follow detailed instructions and established procedures with direct supervision.
  • •Use provided materials (online manuals and required client training) to resolve cardholder inquiries for a limited set of assigned customers.
Education:High School
Skills:Customer serviceAttention to detailProblem-solvingFollowing procedures

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn