Field Technician I - Memphis, TN

Lumen
Memphis
Workplace: OnsiteFull timeUSD 40,500 - 53,500 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Problem-solving","Attention to detail","Time management","Organization","Communication"]

Field Technician I to manage asset flow, install and service field transmission equipment, troubleshoot and restore networks, and maintain critical infrastructure. You’ll handle fiber optic, Ethernet, and IP layer tasks, perform preventive maintenance, and keep detailed logs while learning Lumen tools and systems. This role starts at an entry level with on-site responsibilities in Memphis, TN.

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FursaFursa
Lumen
Lumen
5 months ago

Field Technician I - Memphis, TN

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Last checked: 3 hours agoStatus: Live

Job Summary

Field Technician I to manage asset flow, install and service field transmission equipment, troubleshoot and restore networks, and maintain critical infrastructure. You’ll handle fiber optic, Ethernet, and IP layer tasks, perform preventive maintenance, and keep detailed logs while learning Lumen tools and systems. This role starts at an entry level with on-site responsibilities in Memphis, TN.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
  • •Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
  • •Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
  • •AC Power (on limited basis).
  • •DC power installs including tertiary and BDCBB.
  • •Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
  • •Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
  • •With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
  • •Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
  • •Perform other duties assigned by management team.
  • •Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Pay and Benefits

Salary: USD 40,500 - 53,500 annually
Perks:Health InsuranceDentalVision401kLearning BudgetRemote WorkGym MembershipPaid LeaveAnnual BonusRelocationWellness Stipend

Key Requirements

  • •High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
  • •Entry-level technician with experience and/or knowledge of at least one of Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
  • •Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • •Must maintain site security and cleanliness; PC skills and be well versed in Microsoft Windows and Office applications; ability to quickly learn corporate databases.
  • •On-call 24x7 on a rotational basis, on stand-by, dispatch, and overtime may be required
Experience:TelecommunicationsNetworking
Education:High School
Skills:Problem-solvingAttention to detailTime managementOrganizationCommunication
Licenses:Driver's license
Tech Stack:Fiber opticDS0OC192Edge ComputeWavelengthEthernetSONETTCP/IPCPEOTDR

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn