Service BDC Agent - Jaguar Land Rover San Jose

Sonic Automotive
San Jose
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal skills","Professional communication","Goal orientation","Independent work","Organizational and time management"]

Generate services appointments for customers who contact the dealership online while delivering a prompt, professional, accurate, and courteous experience. Respond to internet inquiries, enter customer data into a CRM, use lead management tools to manage inquiry flow, and update customer files. Conduct phone surveys to assess preferences and quality of experience, while completing required reports and documentation and tracking customer interest using dealership systems.

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Sonic Automotive
Sonic Automotive
1 day ago

Service BDC Agent - Jaguar Land Rover San Jose

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Generate services appointments for customers who contact the dealership online while delivering a prompt, professional, accurate, and courteous experience. Respond to internet inquiries, enter customer data into a CRM, use lead management tools to manage inquiry flow, and update customer files. Conduct phone surveys to assess preferences and quality of experience, while completing required reports and documentation and tracking customer interest using dealership systems.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Enter customer inquiry data into the CRM and update customer files.
  • •Generate services appointments from incoming inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Use lead management tools and complete reports, forms, and other documentation on time.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter customer inquiry data into the CRM.
  • •Generate services appointments and support appointment goals.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •All applicants must be authorized to work in the USA and pass pre-employment testing (background checks, MVR, drug test, and valid driver license).
Experience:Automotive dealership
Skills:Interpersonal skillsProfessional communicationGoal orientationIndependent workOrganizational and time management
Licenses:Valid driver license
Languages:English
Tech Stack:CRMLead management toolsInternet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn