Customer Adoption Consultant

Sprout Social
Philippines
Workplace: RemoteFull timePHP 760,000 - 950,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Problem-solving","Team collaboration","Operational rigor","Process improvement","Communication"]

Drive customer value and platform adoption for high-volume accounts by leading training and value discussions, executing one-to-many playbooks, and using self-serve resources like in-app guidance and knowledge base articles. Proactively monitor usage and health metrics to reduce churn risk, resolve customer inquiries with support tools, and partner with Product and Engineering to implement process improvements and automation. Collaborate with the support community by sharing best practices and resources.

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FursaFursa
Sprout Social
Sprout Social
2 days ago

Customer Adoption Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer value and platform adoption for high-volume accounts by leading training and value discussions, executing one-to-many playbooks, and using self-serve resources like in-app guidance and knowledge base articles. Proactively monitor usage and health metrics to reduce churn risk, resolve customer inquiries with support tools, and partner with Product and Engineering to implement process improvements and automation. Collaborate with the support community by sharing best practices and resources.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead training sessions and value discussions to help customers effectively use core platform functionality.
  • •Scale customer success using one-to-many playbooks and self-service resources such as in-app guidance and knowledge base articles.
  • •Monitor usage data and health metrics to identify trends, address churn risks, and uncover growth opportunities.
  • •Resolve customer inquiries promptly using support tools and escalate complex issues when needed.
  • •Partner with Product and Engineering to identify and implement process improvements and automation for Customer Success operations.

Pay and Benefits

Salary: PHP 760,000 - 950,000 annually
Perks:Health InsurancePaid LeaveSick DaysHome Office

Key Requirements

  • •2+ years of customer success experience.
  • •Strong problem-solving and team collaboration skills.
  • •Agility and flexibility in a rapidly changing environment.
  • •Ability to work either the 6AM–3PM PHT shift or the 1PM–10PM PHT shift.
  • •Passion for helping customers succeed and a curiosity about leveraging technology to deliver experiences at scale.
Experience:2+ yearsCustomer success
Skills:Problem-solvingTeam collaborationOperational rigorProcess improvementCommunication
Tech Stack:GainsightSprout Social

Company Brief

Sprout Social
Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2010
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn