Senior Specialist Account Operations - temp until 30.9.2027

Adidas
Prague
ContractFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: mastersSkills: ["Communication","Negotiation","Relationship management","Customer orientation","Presentation","Data analysis","Change management","Process-oriented mindset","Deadline management"]

Manage day-to-day customer service and orderbook operations for assigned wholesale accounts, ensuring reliable, competitive service levels. Partner with Sales and internal departments to resolve order queries, process orders/contracts/returns/complaints, maintain customer setups, and ensure accurate delivery notes and invoice/value dates. Produce and analyze reports, monitor EDI/e-receipt errors, and support launches and special handling needs. May also support system/process IT projects as a key user/tester.

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Adidas
Adidas
1 day ago

Senior Specialist Account Operations - temp until 30.9.2027

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Last checked: 13 hours agoStatus: Live

Job Summary

Manage day-to-day customer service and orderbook operations for assigned wholesale accounts, ensuring reliable, competitive service levels. Partner with Sales and internal departments to resolve order queries, process orders/contracts/returns/complaints, maintain customer setups, and ensure accurate delivery notes and invoice/value dates. Produce and analyze reports, monitor EDI/e-receipt errors, and support launches and special handling needs. May also support system/process IT projects as a key user/tester.
Location: Prague
Employment Type: Contract
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage orderbook conversion and transparency from order to invoice, ensuring order flow and resolving internal order issues.
  • •Deliver customer service to wholesale accounts by communicating via aligned channels and providing order/article information.
  • •Coordinate customer setup and changes (e.g., closures, delivery blocks, release strategies) with internal stakeholders.
  • •Process orders, contracts, returns, refusals, and complaints, including credit note decisioning/recording and outstanding charge clarifications.
  • •Monitor receipts for errors and coordinate corrections using tools (e.g., EDI), supporting special handling, discounts, and launch-sensitive deliveries.

Key Requirements

  • •Master’s degree, preferably in business administration.
  • •Minimum 3 years of experience, mostly in Customer Service, Sales, or Sales Development.
  • •Advanced working knowledge of MS Office, SAP, Salesforce and MicroStrategy.
  • •Strong functional skills in Customer Service, Sales, and Finance.
  • •Fluent English (written and spoken); additional languages are a plus.
Experience:3+ years
Education:Master's
Skills:CommunicationNegotiationRelationship managementCustomer orientationPresentationData analysisChange managementProcess-oriented mindsetDeadline management
Languages:English
Tech Stack:MS OfficeSAPSalesforceMicroStrategyEDICRM

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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