Mashreq

1 week ago

Assistant Manager – Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage overall service and operational quality for the Emirati Gold portfolio, ensuring smooth handling of applications and customer requests, including account openings and discrepant cases. Serve as the final point of contact for customer complaints, provide feedback to operations and product teams, and help standardize client services across teams. Oversee KYC and governance requirements, manage rejects/referrals, support audits, and drive CRM usage and service campaigns.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage overall service and operational quality across the Emirati Gold portfolio, enhancing sales/service and cross-selling bank products.
•Work with area teams to identify service levels, standardize client services, and ensure smooth processing of applications, requests, and account openings.
•Act as the final point of contact for customer complaints, handle escalated queries, and coordinate to drive issues to resolution.
•Oversee risk management and governance: ensure KYC/compliance checks, manage rejects/referrals, and keep expired/overdue documents updated.
•Drive administration and reporting by ensuring accurate system-recording of transactions, weekly service feedback, and appropriate CRM usage for customer interactions.

Key Requirements

•Thorough knowledge of products, services, policies, and processes of retail banking at Mashreqbank.
•3–4 years of banking experience (or experience in another related area).
•Ability to solve complex customer problems and take ownership until final resolution.
•Strong communication and interpersonal skills, with the ability to work under pressure.
•Computer literacy and at least university graduate qualifications (preferred).

Experience:BankingRetail banking

Skills:Problem-solvingCommunicationInterpersonal skillsAbility to work under pressure

Tech Stack:CRM

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mashreq

1 week ago

Assistant Manager – Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage overall service and operational quality across the Emirati Gold portfolio, enhancing sales/service and cross-selling bank products.
•Work with area teams to identify service levels, standardize client services, and ensure smooth processing of applications, requests, and account openings.
•Act as the final point of contact for customer complaints, handle escalated queries, and coordinate to drive issues to resolution.
•Oversee risk management and governance: ensure KYC/compliance checks, manage rejects/referrals, and keep expired/overdue documents updated.
•Drive administration and reporting by ensuring accurate system-recording of transactions, weekly service feedback, and appropriate CRM usage for customer interactions.

Key Requirements

•Thorough knowledge of products, services, policies, and processes of retail banking at Mashreqbank.
•3–4 years of banking experience (or experience in another related area).
•Ability to solve complex customer problems and take ownership until final resolution.
•Strong communication and interpersonal skills, with the ability to work under pressure.
•Computer literacy and at least university graduate qualifications (preferred).

Experience:BankingRetail banking

Skills:Problem-solvingCommunicationInterpersonal skillsAbility to work under pressure

Tech Stack:CRM

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor