Duty Manager, Airport Customer Experience Administration

American Airlines Group
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Organization","Planning","Communication","Diplomacy"]

Lead a team within the Customer Experience administration group to support airport operations, including staff scheduling and overtime planning, new hire/transfer/termination execution in key systems, and station training needs. Partner with local management, station services, and workforce planning to maintain budgeted headcount. Oversee vendor partner performance, schedule bids, and supplies management such as invoicing and fueling responsibilities.

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American Airlines Group
American Airlines Group
1 day ago

Duty Manager, Airport Customer Experience Administration

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead a team within the Customer Experience administration group to support airport operations, including staff scheduling and overtime planning, new hire/transfer/termination execution in key systems, and station training needs. Partner with local management, station services, and workforce planning to maintain budgeted headcount. Oversee vendor partner performance, schedule bids, and supplies management such as invoicing and fueling responsibilities.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Facilitate station training needs using recurrent, ad hoc, and system training initiatives.
  • •Oversee agent/clerk requirements for overtime, in-station transfers, and system transfers to support operational needs.
  • •Coordinate with local management, station services, and workforce planning to maintain budgeted physical headcount.
  • •Oversee new hire, transfer, and termination system execution using Oracle, SHARP, and Station Resources.
  • •Manage schedule bids, vendor partner performance, and supplies management including invoicing and fueling responsibilities.

Pay and Benefits

Perks:Health InsuranceDentalVision401kFlexible SpendingPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience and/or training.
  • •2+ years of airport operational background assessing manpower needs and administering bids with knowledge of staffing models.
  • •Ability to lead and motivate employees and work closely with hub/gateway and union leadership teams.
  • •Strong organization and planning skills with attention to detail.
  • •Knowledge of Microsoft Excel, Outlook, PowerPoint, and Word.
Experience:2+ yearsAirport operations
Education:Bachelor's in related field
Skills:LeadershipOrganizationPlanningCommunicationDiplomacy
Licenses:Driver’s license
Tech Stack:OracleSHARPStation ResourcesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn