Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Energetic","Safe driving","Attention to detail"]

Deliver vehicles to customers’ doors as a Customer Advocate, driving safely while loading and unloading cars on custom haulers and completing customer paperwork. Maintain vehicle safety by inspecting the hauler and documenting thorough notes in the customer tracking system. Work rotating shifts across a 7-day schedule with performance-based pay growth and location-specific incentives, plus training and support to succeed in the Hauler-Life role.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors as a Customer Advocate, driving safely while loading and unloading cars on custom haulers and completing customer paperwork. Maintain vehicle safety by inspecting the hauler and documenting thorough notes in the customer tracking system. Work rotating shifts across a 7-day schedule with performance-based pay growth and location-specific incentives, plus training and support to succeed in the Hauler-Life role.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers, with training provided.
  • •Frequently load and unload vehicles onto the hauler and inspect the hauler to ensure the vehicle remains safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading hauler vehicles in indoor and outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Requires lifting/carrying/pulling/pushing of items up to 50 lbs and sustained physical activity (8+ hours).
  • •Must be at least 21, possess a valid driver’s license, and pass a drug test while obtaining a DOT Medical Card.
Experience:2+ years
Skills:Self-motivatedEnergeticSafe drivingAttention to detail
Licenses:Valid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical CardNotary
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn