Guest Service Agent

Kempinski
Dubai
Workplace: OnsiteContractFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Mature","Customer focused","Communication","Multinational environment teamwork"]

Greet and assist residents and guests in a friendly, caring manner under the guidance of the Front Desk Manager. Handle calls and inquiries, provide or escalate information, coordinate with operating departments, and resolve issues promptly. Maintain guest-facing standards (conduct, dress, hygiene) and keep residence information accurate. Support in-house sales and emergency procedures, coordinate with security, and ensure a smooth handover to the next team.

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Kempinski
Kempinski
2 days ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Greet and assist residents and guests in a friendly, caring manner under the guidance of the Front Desk Manager. Handle calls and inquiries, provide or escalate information, coordinate with operating departments, and resolve issues promptly. Maintain guest-facing standards (conduct, dress, hygiene) and keep residence information accurate. Support in-house sales and emergency procedures, coordinate with security, and ensure a smooth handover to the next team.
Location: Dubai
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome arriving residents and guests and assist departing residents and guests according to Kempinski standards.
  • •Answer requests and questions by phone or in person; provide/receive information and take appropriate actions or refer to relevant parties.
  • •Handle confidential messages/calls, organize services, and manage or route guest complaints.
  • •Ensure prompt, cordial attention, personal recognition, and resolution of related problems.
  • •Promote in-house sales and facilities, follow residence emergency procedures, coordinate with security, and conduct efficient handover.

Key Requirements

  • •Working permit eligible in the country of hire and locally available
  • •Higher College and/or hotel management education
  • •Minimum 2 years in a Front Office position
  • •Experience in a 5-star property or residences (preferred)
  • •Fluent English (verbal and written) with ability to work in a multinational environment
Experience:2+ years
Skills:MatureCustomer focusedCommunicationMultinational environment teamwork
Languages:English

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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