Community Operations Specialist (Lead Generation) - TikTok LIVE

TikTok
Los Angeles
Full timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Data-driven decision-making","Content program design","Cross-functional collaboration","Project management","Moderation"]

Drive TikTok LIVE’s SMB creator community funnel from join to conversion. You’ll build acquisition and engagement programs, run weekly content rhythms and interaction mechanics with moderation, and convert members into real actions like going live and adopting lead-capture tools. Own webinars, offline events, funnel measurement with experiment/control validation, and contributor advocacy, while collaborating cross-functionally to unify merchant journeys and grow lead generation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

Community Operations Specialist (Lead Generation) - TikTok LIVE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive TikTok LIVE’s SMB creator community funnel from join to conversion. You’ll build acquisition and engagement programs, run weekly content rhythms and interaction mechanics with moderation, and convert members into real actions like going live and adopting lead-capture tools. Own webinars, offline events, funnel measurement with experiment/control validation, and contributor advocacy, while collaborating cross-functionally to unify merchant journeys and grow lead generation.
Location: Los Angeles
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Build an acquisition mix across product entry points, CRM outreach, offline events, and direct invites; optimize join rate and CAC by channel.
  • •Design and run a weekly content rhythm and interaction mechanics, with hands-on moderation to turn passive members into active participants.
  • •Convert engagement into business actions (going live, adopting live/lead-capture tools, optimizing the live room) using an incentive system.
  • •Run tiered, invite-only webinars and a progressive education track, and organize meetups, networking, best-practice tours, and closed-door roundtables.
  • •Create a funnel-based metric and attribution system and use treatment-vs-control comparisons to prove incremental contribution; advocate contributors and coordinate product/data inputs.

Key Requirements

  • •Bachelor’s degree or above with 3+ years in community/user/growth/creator operations, including hands-on experience building or scaling a community.
  • •Data-driven mindset: build funnel metrics and use experiments/control groups to validate impact, not just track audience size.
  • •Strong content and program design skills to independently design weekly cadences, interaction mechanics, challenges, webinars, and offline events.
  • •Strong cross-functional and project-driving skills to coordinate product, content, and data stakeholders in parallel.
  • •Working proficiency in English and genuine interest in live streaming, e-commerce, the creator economy, or local services.
Experience:3+ yearsCreator economyE-commerceLive streamingCommunity building
Education:Bachelor's
Skills:Data-driven decision-makingContent program designCross-functional collaborationProject managementModeration
Languages:English
Tech Stack:CRMWhatsAppDiscordTelegramLine

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn