Customer Success Enablement Manager

Informa
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Data-driven communication","Problem-solving","Attention to detail","Time management"]

Own customer success enablement by producing client-ready deliverables—emails, reports, PPTs, and executive summaries—using AI and automation to support post-sales teams. Analyze customer data to spot satisfaction, growth, and renewal risk signals, and help drive retention outcomes. Build and maintain CS templates, playbooks, and automations to scale outputs, while tracking activity status and communicating progress via workflow tools.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Informa
Informa
1 day ago

Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own customer success enablement by producing client-ready deliverables—emails, reports, PPTs, and executive summaries—using AI and automation to support post-sales teams. Analyze customer data to spot satisfaction, growth, and renewal risk signals, and help drive retention outcomes. Build and maintain CS templates, playbooks, and automations to scale outputs, while tracking activity status and communicating progress via workflow tools.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Generate custom client deliverables (emails, reports, PPT presentations, executive summaries) aligned to account engagement strategy and CS roadmap using AI/automation where appropriate.
  • •Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
  • •Support customer retention and renewal efforts.
  • •Assess and prioritize tasks based on due dates, difficulty, and required resources to produce high-quality deliverables on time.
  • •Maintain outcome-based CS templates, playbooks, and reusable automations; track and communicate activity status using a workflow management tool.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual LeaveMedical CoverRemote WorkLearning BudgetEquityEap Assistance

Key Requirements

  • •1-3 years’ experience in Customer Success, or Sales/RevOps, with a track record of improving productivity and outcomes.
  • •Strong interest in emerging AI capabilities and evaluating their fit for Customer Success use cases to drive performance and scale.
  • •Excellent written and oral communication skills, with proficiency in using data in communication.
  • •Proficiency in Microsoft Excel, PowerPoint & Word.
  • •Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData), plus troubleshooting and problem-solving skills.
Experience:Customer SuccessSales/RevOpsB2B technology
Skills:CommunicationData-driven communicationProblem-solvingAttention to detailTime management
Languages:English (UK)
Tech Stack:Microsoft ExcelMicrosoft PowerPointMicrosoft WordGainsightSalesforceTableauGoodDataAIAutomation

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn