NTT

2 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products by engaging Canada-based customers through high-volume calls. Understand customer needs, recommend tailored plans, handle objections, and achieve daily/weekly/monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver a strong customer experience while maximizing revenue. This is a 100% work-from-office role with night shift timing aligned to North American time zones.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products such as plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

•1–2 years of experience (freshers welcome; BPO/sales preferred).
•Graduate qualification (flexible based on communication skills).
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability and active listening.
•Basic system/CRM handling ability.

Experience:1-2 yearsBPOTelecom sales

Skills:CommunicationPersuasionActive listeningEmpathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT