Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship management","Problem-solving","Coaching","Leadership","Organizational skills","Time management","Integrity","Sound judgment"]

Serve as a trusted, in-branch partner for clients by resolving complex servicing issues, listening for financial wellness needs, and transitioning clients to bankers for deeper conversations. Oversee teller line performance—coaching tellers, managing scheduling and staffing issues, and ensuring accurate cash handling and compliance with regulatory and internal controls—while promoting KeyBank products and services through consultative guidance.

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KeyCorp
KeyCorp
2 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch partner for clients by resolving complex servicing issues, listening for financial wellness needs, and transitioning clients to bankers for deeper conversations. Oversee teller line performance—coaching tellers, managing scheduling and staffing issues, and ensuring accurate cash handling and compliance with regulatory and internal controls—while promoting KeyBank products and services through consultative guidance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure efficient, accurate performance of teller functions while coaching other tellers in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Transition clients to a banker after identifying financial wellness needs during conversations.
  • •Manage day-to-day teller line operations, including scheduling, observing/coaching tellers, and overseeing operational standards and compliance.
  • •Assist branch leadership with onboarding/training new tellers and support branch openings/closings routines (morning huddles and end-of-day debriefs).

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experience handling cash transactions.
  • •Working knowledge of a PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork, with strong organizational skills for managing multiple tasks.
Experience:3+ yearsBankingCustomer serviceCash handling
Education:High School
Skills:Client relationship managementProblem-solvingCoachingLeadershipOrganizational skillsTime managementIntegritySound judgment
Certifications:Notary License
Tech Stack:WindowsPCCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn