Float Personal Banker Associate - North KY

Fifth Third Bancorp
Louisville
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem resolution","Risk awareness","Judgment","Teamwork"]

Provide day-to-day customer care for daily banking transactions, answer customer questions, resolve issues, and ensure a positive customer experience in line with bank policies. Build rapport and product knowledge to uncover customer needs, make sales referrals, and track referral outcomes using bank tools and dashboards. Maintain confidentiality, support office operations with the platform team, and manage risk by following procedures and reporting concerns while traveling between financial centers within the market.

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Fifth Third Bancorp
Fifth Third Bancorp
12 hours ago

Float Personal Banker Associate - North KY

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Last checked: 12 hours agoStatus: Live

Job Summary

Provide day-to-day customer care for daily banking transactions, answer customer questions, resolve issues, and ensure a positive customer experience in line with bank policies. Build rapport and product knowledge to uncover customer needs, make sales referrals, and track referral outcomes using bank tools and dashboards. Maintain confidentiality, support office operations with the platform team, and manage risk by following procedures and reporting concerns while traveling between financial centers within the market.
Location: Louisville
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer care for daily transactions, inquiries, and issue resolution in accordance with bank policies.
  • •Uncover customer needs and make sales referrals and cross-selling referrals to business partners, using tracking tools.
  • •Review referral tools and dashboards daily to monitor progression and ensure proper disposition of referrals.
  • •Maintain confidentiality, follow the Bancorp Code of Business Conduct and Ethics, and consistently demonstrate ethical behavior.
  • •Perform daily office responsibilities with the platform team, maintain balancing records, and travel to various financial centers within the market.
Travel: Low travel

Key Requirements

  • •High school diploma/GED.
  • •Minimum of 2 years of CSR experience and in-depth knowledge of retail policies and procedures.
  • •Extensive cash handling ability, including advanced math skills.
  • •Ability to communicate effectively in oral and written form and interact professionally and confidently with the public.
  • •SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ years
Education:High School
Skills:Customer serviceProblem resolutionRisk awarenessJudgmentTeamwork
Licenses:SAFE Act (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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