Customer Success Consultant - Indirect
Illinois, Tennessee, Texas
Workplace: RemoteFull timeUSD 71,693 - 105,151 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Negotiation","Analytical thinking","Cross-functional collaboration","Risk management","Decision making"]Drive partner and customer value realization for Lumen’s GPS customer segment by monitoring customer health, adoption maturity, and renewal metrics. Build value-based relationships, address roadblocks, and use self-service to improve outcomes. Manage revenue retention and growth through value realization, increased consumption, and risk management. Identify upsell and cross-sell opportunities in partnership with sales, while partnering cross-functionally to resolve issues.
