Customer Experience Customer Success Specialist II (Full Time) United States

Cisco
North Carolina
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical thinking","Proactive mindset","Customer advocacy"]

Help customers adopt Cisco AI security solutions by guiding onboarding, translating technical details into business outcomes, and championing the customer’s perspective in internal product and engineering discussions. Track shifts in the AI security landscape, share insights with the team, and improve customer support processes by identifying gaps and building more efficient ways to deliver high-impact projects that keep AI applications and autonomous agents secure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
1 day ago

Customer Experience Customer Success Specialist II (Full Time) United States

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Help customers adopt Cisco AI security solutions by guiding onboarding, translating technical details into business outcomes, and championing the customer’s perspective in internal product and engineering discussions. Track shifts in the AI security landscape, share insights with the team, and improve customer support processes by identifying gaps and building more efficient ways to deliver high-impact projects that keep AI applications and autonomous agents secure.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Guide customers through onboarding to get them running with the AI security portfolio.
  • •Translate technical details into clear business outcomes that demonstrate how solutions protect customer investments.
  • •Represent the customer’s perspective in internal meetings to shape how Cisco builds and delivers services.
  • •Track changes in the AI landscape and share insights with the team.
  • •Identify process gaps and help improve how the team supports customers with more efficient workflows.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceRsusPaid Holidays

Key Requirements

  • •Complete requirements: Master’s (0 years) or Bachelor’s (2 years), or an education/workforce program with 3 years, or high school with 4 years (within the past 3 years or expected within 12 months).
  • •Hands-on knowledge of AI agents and Large Language Models (LLMs).
  • •Working understanding of cybersecurity principles and a security foundation for AI infrastructure protection.
  • •Analytical ability to use data and networking concepts to solve problems.
  • •Clear communication skills to explain technical ideas to both technical teams and business leaders.
Experience:AI securityAI agentsLLMs
Education:
Skills:CommunicationAnalytical thinkingProactive mindsetCustomer advocacy
Certifications:AWS Certified AI PractitionerCISSPSecurity+Network+CCNA AutomationCCNA SecurityCisco AITECH
Tech Stack:PythonRC++API integrationsModel Context Protocol (MCP)CI/CDClaude CodeOpenClawHermes AgentOpenAI CodexCursorGitHub Copilot

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor