Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Keeper Security
Chicago
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Multitasking","Time management","Empathy","Detail-oriented"]

Provide technical customer support to Keeper’s B2C users by resolving inbound calls, chats, and emails with phone/email/chat/screen-sharing support. Ensure customers understand product features and benefits, maintain accurate information, and uphold support procedures. Identify trends in customer interactions, proactively reproduce and report bugs, and recommend product improvements while maintaining high quality in a fast-paced environment. Work a weekend-focused shift in a fully remote role with possible hybrid scheduling for the Chicago area.

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FursaFursa
Keeper Security
Keeper Security
18 hours ago

Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide technical customer support to Keeper’s B2C users by resolving inbound calls, chats, and emails with phone/email/chat/screen-sharing support. Ensure customers understand product features and benefits, maintain accurate information, and uphold support procedures. Identify trends in customer interactions, proactively reproduce and report bugs, and recommend product improvements while maintaining high quality in a fast-paced environment. Work a weekend-focused shift in a fully remote role with possible hybrid scheduling for the Chicago area.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve user inquiries via phone, email, chat, and screen sharing in an accurate and timely manner.
  • •Recognize, document, and alert management of trends in customer calls, chats, and emails.
  • •Identify product improvements, reproduce bugs, and report/escalate issues to management.
  • •Maintain a positive, professional attitude while supporting customers and stakeholders in a fast-paced environment.
  • •Follow support procedures and maintain confidentiality of customer information.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveAnnual Bonus

Key Requirements

  • •1+ years of experience in a customer service or support role (or equivalent training/certifications).
  • •Hands-on proficiency with Microsoft Office Suite and GSuite.
  • •Experience working with smartphones, tablets, and computers using Mac, Android, and Windows operating systems.
  • •Strong typing skills (40+ wpm) and excellent verbal and written communication.
  • •Proven ability to succeed in a high-volume environment, multitask, and manage time while working independently.
Experience:1+ yearsCustomer supportCall centerCybersecurity
Education:Bachelor's
Skills:CommunicationMultitaskingTime managementEmpathyDetail-oriented
Languages:EnglishSpanishItalianDutchFrench
Tech Stack:Microsoft Office SuiteGoogle Workspace (GSuite)MacAndroidWindowsSmartphonesTablets

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn