AV Operations Lead

Northern Trust
Chicago
Workplace: HybridFull timeUSD 95,600 - 162,400Function: Business OperationsExperience: 7+ yearsSkills: ["Troubleshooting","Problem-solving","Customer service","Communication","Organizational skills"]

Lead day-to-day operations for audiovisual, conferencing, and event technology across Northern Trust conference rooms and production environments. Provide hands-on support for meeting room technology, including Microsoft Teams Rooms and collaboration connectivity, and serve as the primary escalation point for complex AV issues. Coordinate technical readiness for executive meetings, town halls, webcasts, conferences, and hybrid events, partnering with event planners and stakeholders to ensure successful delivery and continuous operational improvement.

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FursaFursa
Northern Trust
Northern Trust
1 day ago

AV Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day operations for audiovisual, conferencing, and event technology across Northern Trust conference rooms and production environments. Provide hands-on support for meeting room technology, including Microsoft Teams Rooms and collaboration connectivity, and serve as the primary escalation point for complex AV issues. Coordinate technical readiness for executive meetings, town halls, webcasts, conferences, and hybrid events, partnering with event planners and stakeholders to ensure successful delivery and continuous operational improvement.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Coordinate technical readiness for in-person, virtual, and hybrid events including executive meetings, conferences, town halls, and webcasts.
  • •Lead daily AV operations for conference rooms and event technology services, ensuring venues are maintained and ready.
  • •Provide hands-on support for Microsoft Teams Rooms meeting connectivity, content sharing, presentations, and collaboration technologies.
  • •Monitor and manage AV incidents, service requests, and support tickets; act as the primary escalation point for complex issues.
  • •Maintain and improve AV operational standards, procedures, and support documentation; partner with teams and vendors to evaluate and implement new solutions.

Pay and Benefits

Salary: USD 95,600 - 162,400
Equity and Bonus:Equity
Perks:401kPensionHealth InsuranceDentalVisionPaid LeaveParental LeaveLife InsuranceDisabilitySpending Accounts

Key Requirements

  • •7+ years supporting audiovisual systems, conference room technology, and/or event technology environments.
  • •Experience supporting corporate meetings, conferences, executive events, webinars, town halls, or hybrid events.
  • •Strong knowledge of AV/presentation and conferencing technologies including microphones, cameras, displays, audio systems, streaming, and conferencing.
  • •Hands-on experience supporting Microsoft Teams Rooms and Microsoft Teams collaboration platforms.
  • •Ability to work onsite five days per week and support occasional events outside standard business hours.
Experience:7+ yearsEvent technologyConferencingHybrid events
Skills:TroubleshootingProblem-solvingCustomer serviceCommunicationOrganizational skills
Tech Stack:Microsoft Teams RoomsMicrosoft TeamsMicrosoft Teams WebinarTeams Town HallON24Webex EventsStreamingConferencingAudio systemsVideo routingPresentation technologies

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn