Live Chat Representative

Qureos
United States
Workplace: OnsiteFull timeUSD 28 - 32 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Empathetic","Customer focus"]

Serve as the first point of contact for customers via live chat, delivering timely, friendly, and accurate support. Resolve inquiries and complaints by providing solutions and alternatives, ensuring follow-up to achieve resolution. Maintain detailed customer interaction records and help manage accounts and documents. Gather customer feedback and coordinate with other teams to improve products and the overall customer experience.

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FursaFursa
Qureos
Qureos
1 week ago

Live Chat Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live chat, delivering timely, friendly, and accurate support. Resolve inquiries and complaints by providing solutions and alternatives, ensuring follow-up to achieve resolution. Maintain detailed customer interaction records and help manage accounts and documents. Gather customer feedback and coordinate with other teams to improve products and the overall customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Engage with customers via live chat in a timely, professional, and friendly manner.
  • •Provide accurate information using the right methods and tools.
  • •Identify and assess customer needs to achieve satisfaction and build trust.
  • •Handle customer complaints by offering solutions and alternatives, and follow up to ensure resolution.
  • •Maintain detailed records of customer interactions and help process customer accounts and documents.

Pay and Benefits

Salary: USD 28 - 32 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in a customer support role, preferably with live chat or digital communication.
  • •Exceptional written communication and interpersonal skills with strong command of English.
  • •Excellent typing speed and accuracy, with the ability to manage multiple conversations simultaneously.
  • •Patient, empathetic, customer-oriented approach with strong problem-solving skills.
  • •Proficiency in help desk software and CRM systems; high school diploma or equivalent required.
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingEmpatheticCustomer focus
Languages:English

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn